Recent Why SERVPRO Posts

SERVPRO of Omaha Southwest Has You Covered

3/8/2021 (Permalink)

Servpro vans in action. Call SERVPRO of Omaha Southwest for your restoration and cleaning needs.

Disaster strikes when you least expect it, but SERVPRO of Omaha Southwest is here when you need us the most! Whether your residence or business needs restoration from a fire, flood, or mold, we have got you covered.

What separates us from the competition?

At SERVPRO of Omaha Southwest, we are family-owned and operated to give you the best customer service in Omaha. We will answer your call 24/7, even after business hours! We have all new equipment that we can dispatch at a moment's notice and will be ready for any disaster that strikes.

Our services:

Restoration:

  • Fire, smoke, & soot
  • Water removal & dehumidification
  • Mold mitigation & remediation
  • Move outs & content restoration
  • Electronic Equipment

Cleaning:

  • Air Ducts & HVAC
  • Crime scene & vandalism
  • Carpet & upholstery
  • COVID-19 disinfecting
  • Drapes & blinds
  • Ceilings & walls
  • Artwork & books
  • Deodorization

Give us a call at any time for a quote or more information at 402.408.0134.

Why SERVPRO Over the Other Guys?

9/28/2020 (Permalink)

A green machine in the bottom of the picture with a tall grey building in the background. The trailer mounted desiccant helped dry out a large hotel after a water damage.

Why SERVPRO?

1. Locally Owned and Operated, National Support

All SERVPRO franchises are independently owned and operated. SERVPRO has over 1800 franchises in the US and Canada. SERVPRO owners have resources across the country, with years of experience and knowledge in all things restoration and cleaning. When disaster strikes, rest assured SERVPRO will be able to handle any size disaster. 

2. Highly Trained Professionals

Our SERVPRO crew is highly trained in cleaning and restoration. All of our techs are WRT (Water Damage Restoration Technician) certified through the IICRC. The IICRC (Institute of Inspection Cleaning and Restoration Certification) certifies and sets the standards for the cleaning and restoration industry. Our team understands that disaster doesn't always strike at the most convenient time. Our crews are ready and waiting 24/7- including all holidays. We are faster to any disaster.

3. Advanced Specialized Equipment

The IICRC sets practical standards for restoration and cleaning. In the IICRC S500 for water damage, it incorporates psychometry. Psychometry involves the manipulation of temperature and relative humidity to remove moisture and dry a property quickly and effectively. An infrared camera may be used to identify water location for thorough water removal. Hygrometers can be used to measure the extent of moisture saturation. This helps to find lurking moisture even when it appears dry. Our desiccant can remove 500+ gallons of water in a 24 hour period. In addition to the desiccant, we have an arsenal of high tech drying equipment. 

Do you know what services are offered by SERVPRO?

9/16/2020 (Permalink)

Three lime green SERVPRO vans Call SERVPRO of Omaha Southwest & Omaha West/Saunders County for all your restoration and cleanup needs.

Do you know the services SERVPRO of Omaha Southwest & Omaha West/Saunders County offers?

1. Water Damage Repair and Restoration: Whether the damage is from heavy rains or flooding, a burst pipe, or an appliance malfunction, our techs are highly trained and certified in water damage restoration. We have specialized high tech equipment to efficiently dry out your property.

2. Fire Damage Repair and Restoration: Each fire situation is unique and requires a specific cleaning and restoration process. We have high tech equipment that allows to restore contents instead of having to replace. 

3. Mold Remediation and Restoration: From setting containment to using negative air, our techs are trained in proper mold remediation. 

4. Storm Damage Cleanup and Restoration: We have the resources and personnel to quickly respond to any storm or disaster. With over 1800 franchises, SERVPRO is close by and ready.

5. Commercial Cleaning Services: SERVPRO offers commercial COVID cleaning and disinfecting, along with proactive cleaning. We follow protocol set by the CDC, and use a hospital grade EPA registered disinfectant. 

6. Bio-hazard Cleanup: Crime scene cleanup, sewage backup, and suicide cleanup are a few of the bio-hazard cleanup services we offer.

7. Vandalism and Graffiti Removal: The media blaster can clean almost any surface. We can seamlessly remove graffiti or cleanup after a break-in.

8. Air Duct and Carpet Cleaning: Cleaning your HVAC unit can extend the life of the equipment. This can save you money, and give you cleaner air to breathe. Carpets act as a filter trapping contaminants. Regular cleanings can extent the life span of your carpet.

9. Odor Removal: Our techs are trained to identify and quickly eliminate offensive odors. 

Call SERVPRO of Omaha Southwest & Omaha West/Saunders County for all your restoration and cleanup needs.

Why SERVPRO of Omaha Southwest & Omaha West/Saunders County

9/15/2020 (Permalink)

Three lime green vans with SERVPRO on the side, parked in front of a grey building. When disaster strikes, call the team with the knowledge and experience, the state-of-the-art equipment, and compassion at each step of the process.

Aren't all restoration companies the same? What sets SERVPRO of Omaha Southwest & Omaha West/Saunders County apart from the rest? 

Education: We know that knowledge is power! We have invested in all of our techs to take specialized training in water restoration. All of our techs are WRT (Water Damage Restoration Technician) certified. This is specialized certification through the IICRC (Institute of Inspection Cleaning and Restoration Certification) that gives techs a better concept of water damage, it's effects and techniques for drying of structures. Lathe leads the team with several certifications and years of cleanup, restoration and construction experience. 

Equipment: We have invested in specialized state-of-the-art drying and cleaning equipment. The trailer mounted desiccant dehumidifier can remove 500+ gallons of water from a large space in a 24 hour period. It can dry spaces 50,000 + sq ft. This saves you time and money when it matters most. The complete ultrasonic cleaning system can be used to restore personal belongings instead of the cost to replace. The media blasting machine can remove soot and smoke damage, mold, and even graffiti from property. SERVPRO of Omaha Southwest has also invested in a brand new duct cleaning machine. We take pride in our arsenal of specialized drying equipment. 

Customer Service: We value our reputation. The techs are there to explain the process in full, address any questions or concerns, and help to get your property back to pre-damage condition. We strive to make the restoration process seamless for the customer. At the end of a job, we want to make sure the customer is happy with our services and would recommend us in the future.

Faster to Any Disaster: We know when you have an emergency, you need someone there fast! Flooding and water emergencies don't wait for regular business hours, and neither do we. Our crews are on call and ready to help 24/7- including all holidays.  The faster we can start the initial assessment process, the faster the water extraction process can start.Timing is essential to prevent any secondary damage.

When disaster strikes, call the team with the knowledge and experience, the state-of-the-art equipment, and compassion at each step of the process. SERVPRO of Omaha Southwest & Omaha West/Saunders County proudly serving Omaha, NE and surrounding communities.

Be Prepared for Whatever Happens

8/13/2020 (Permalink)

Green SERVPRO vehicles and technichians with a cell phone that says Ready on it. SERVPRO's ERP program is also available on your mobile device.

Are you prepared for a disaster? The best time to prepare for a disaster is before a disaster hits. Did you know that 50% of businesses do not recover from disaster.

Emergency Ready Profile, or ERP, is a free service provided by SERVPRO in which we help area businesses with such things as locating their emergency shut offs for their electrical systems, water, and gas.  We also compile information on their key contacts in the event of any emergency so the business is prepared and can calmly work through the situation. The ERP also has a mobile app. Help is literally at your fingertips. 

The ERP also contains tips and suggestions that the business can do before help arrives and provides somewhat of a road map helping them get back into their business more quickly and ultimately minimizing the interruption. 

A few months ago we had the opportunity to truly see the power of the plan in action.  A local business suffered a frozen pipe on the third story of their building reaching numerous rooms within the facility.  With this plan, the building contact knew exactly who to call and within 45 minutes, our team was on site helping them to restore function to nearly 50% of the rooms affected by the end of the first day.  They were able to recover a large amount of potential lost income by simply having a plan in place and knowing what to do prior to help arriving. 

The best part of the ERP process is the amount of work the business owner or manager must do to get this set up is minimal.  A sales and marketing representative will come to your business and take the necessary photos and information, then finish putting the document together at the office.  This process usually only takes 30 minutes or less and the business owner can proof and edit the document as often as they would like.  When approved, the business will receive both a hard copy and a digital copy through our ERP app. 

When disaster strikes, you can either be ruined or ready. For more questions or to set up an Emergency Ready Profile for your business, call SERVPRO of Omaha Southwest at 402-408-0134. 

Faster to Any Size Disaster

8/13/2020 (Permalink)

Three green SERVPRO vans Disasters don't wait for regular business hours, and neither do we. SERVPRO of Omaha Southwest & Omaha West/Saunders County are available 24/7/365.

Disasters don't wait for regular business hours, and neither do we. SERVPRO of Omaha Southwest & Omaha West/Saunders County are available 24/7/365 to assist with any size disaster. Our team takes pride in always being on standby and ready to respond. Our green team can properly handle ANY size water, fire, mold, or bio. All of our techs are WRT (Water Restoration Technician) certified. 

Faster to Any Size Emergency

In many water restoration situations, immediate action is needed. Time is essential when dealing with water damage. With over 1,800 Franchise locations, SERVPRO is faster to any size disaster. An immediate response helps to minimize the damage and the cleaning and restoration costs.

Water is particularly invasive. It can quickly spread throughout your home or business. SERVPRO of Omaha Southwest & Omaha West arrives quickly and starts the water extraction process almost immediately.

We are Faster to Any Size Disaster and ready to respond 24 hours a day, 7 days a week, 365 days a year. 

If you are in need of emergency restoration services, call SERVPRO of Omaha Southwest & Omaha West/Saunders County! 402.408.0134

No Fear, SERVPRO is Here

3/9/2020 (Permalink)

a guy holding a bottle of cleaning solution The CDC recomments proactive cleaning and disinfecting to minimize the transmission of emerging viral pathogens.

Did you know that is possible to get COVID-19 by touching a surface or object that has the virus on it and then touching your mouth, nose, or eyes? The virus that causes COVID-19 seems to be spreading easily and sustainably in the community in some affected areas, according to the CDC.

Don't panic! First, wash your hands. Washing your hands often with soap and water is one of the best defenses against catching this virus. The CDC recommends to clean and disinfect frequently touched objects and surfaces.
Cleaning:removing germs, dirt, and impurities from surfaces or objects.
Disinfecting: killing germs on surfaces or objects.
If the surface or object is dirty, it is important to clean first.
Surfaces to consider cleaning and disinfecting:
-tables, desks, chairs
-countertops and sinks
-cabinets and pulls
-door knobs and light switches
-remote controls
-paper towel dispensers and soap dispensers
-telephones and computer equipment
-floors and carpets
-shared office equipment
-book covers binders
-toilets, bathroom stalls, and water fountains

How Can SERVPRO Help?
Proactive cleaning and disinfecting is recommended to minimize the transmission of emerging viral pathogens. The CDC recommends usage of a labeled Hospital Grade disinfectant with claims against similar viruses. SERVPRO offers a product that meets the CDC requirements for cleaning similar viruses and pathogens. Call the trusted professionals at SERVPRO of Omaha Southwest and Omaha West/Saunders County today at 402.408.0134. We are here to help 24/7.
cdc.gov/coronavirus

Why SERVPRO of Omaha Southwest?

9/27/2019 (Permalink)

green pictures has white letter thats say "We are faster to any disaster" above a orange SERVPRO sign We go anywhere we are called!

Why SERVPRO?

Whatever your situation may be: 

Restoration:

  • Fire, smoke, & soot
  • Water removal & dehumidification 
  • Mold mitigation & remediation 
  • Move outs & content restoration
  • Electronic Equipment

Cleaning:

  • Air Ducts & HVAC
  • Crime scene & vandalism 
  • Carpet & upholstery
  • Drapes & blinds
  • Ceilings & walls
  • Artwork & books
  • Deodorization

SERVPRO of Omaha Southwest is trained to tackle any disaster or any cleanup! We understand your situation and know how stressful it can be. Restoring your property is SERVPRO of Omaha Southwest's first priority. Our team is very responsive and strive to let our customers know we will do everything possible to limit any further damage. Our team can provide an itemized loss inventory as well. You will receive an Excel formatted report and pictures of important items so those important items are accounted for. We also communicate from start to finish to set your mind at ease. 

Call SERVPRO of Omaha Southwest today, 24/7, including holidays at 402-408-0134! We will make it "Like it never even happened." 

Fall Into Winter With SERVPRO of Omaha Southwest

9/26/2019 (Permalink)

omaha streets covered in snow, green traffic lights in the distance , trees to the left of the street, american flags right Be Prepared This Winter

Fall will soon turn into winter here in the Omaha area, which means expectant winter weather conditions including snow accumulation, freezing rain, and sleet. Follow this checklist to prepare your home for the winter season: 

Winter Weather Checklist for Your Home:

  1. Put weather strips on doors & windows to prevent heat from escaping.

  2. Insulate water lines that run along outer walls of home - to prevent frozen pipes.

  3. Chimney & flue inspection.

  4. Purchase a fire extinguisher.

  5. Check roof for any possible leaks - repair them if necessary.

  6. Purchase salt & sand for the entryway of your home.

  7. Purchase bottled water, batteries, a first-aid kit, and canned food in case of an emergency.

  8. Keep your home temperature above freezing (even if you are not home) - to prevent frozen pipes.

  9. Make sure to keep space heaters at least 3 feet away from any flammable items & always turn them off before leaving the house or going to sleep.

  10. Help others - check to see that your elderly neighbors are prepared for winter weather as well!

Power Outage Safety Checklist:

  1. Have a flashlight in your home.

  2. Leave water taps slightly open to drip continuously.

  3. Conserve heat by keeping doors and windows closed unless absolutely necessary to open them.

  4. Dress warm & stay dry.

As temperatures drop SERVPRO of Omaha Southwest wants to remind everyone to be prepared for any size disaster. Pipes can burst when temperatures drop. To prevent your home from further damage call for 24/7 Emergency Service call SERVPRO of Omaha Southwest today at 402-408-0134! We are here to help!

When to Stop, Drop, and Call SERVPRO

9/18/2019 (Permalink)

woman standing in front of a home after a fire has caused damage with both hands up holding her head. A fire can be devastating. SERVPRO of Omaha Southwest is here to help!

Fire damage to any home or business can be devastating. Knowing there is a way to make the fire look "like it never even happened" is reassuring. SERVPRO's Production Technicians are trained and equipped to handle an array of damage and are available 24/7.

The first 3 steps to follow after you have experiencing fire damage:

1. Evacuation 

In case there is someone still trapped in the building, because of soot and smoke damage, emergency services should be called such as the fire department to put out any fire remaining.

2. Calling the insurance company

After the fire has been completely put out the most challenging part of the fire restoration process begins. Make a call to your insurance company or agent and inform them of the incident that has just ensued.

3. Contacting your local SERVPRO

Fire damage experts recommend that you stay away from a building that has suffered from a fire until it has been certified safe to enter. Once contacted a project manager will head to your home or business to assess the damages and work with you and your insurance to get you back to pre loss conditions. SERVPRO will clean up the smoke smell and soot on all surfaces left after the fire leaving your building looking like the damage never even happened.

Do You Smell That?

9/17/2019 (Permalink)

A black and white image of microscopic airborne particles in circular and oval form. Call SERVPRO of Omaha Southwest to neutralize any lingering odor your home or business may have!

If you have a lingering unidentifiable smell in your home or business SERVPRO can not only identify and locate that smell for you, we can also completely get rid of it. An odor can derive from smoke, pets, decomposition or mold. A simply surface clean will not do the trick to removing the smell. 

Our certified Production Technicians do not cover up lingering odors with fragrance; they seek out and remove the source of the smell. We use SERVPRO's own proprietary line of cleaning products and equipment to treat and prevent the odor from reoccurring. 

All restore-able contents in the affected areas will also be professionally cleaned and deodorized, including furniture, draperies, upholstery, art, electronics, flooring, walls, ceilings, air ducts and more. 

Not only does SERVPRO use its own line of cleaning products we also have various techniques and equipment to treat odors. Some of the tools we use include: 

Ozone Generator: one of the quickest ways to eliminate odors from a home or business. This machine oxidizes and removes odor from mold, mildew, pets, nicotine etc. without the use of chemicals.

Hydroxyl Generator: a downside of the Ozone Generator is the room or home being Ozoned cannot be occupied by any living breathing life. This generator also works slower but tackles odor in a safer way. Hydroxyl Generators can removed smell from fire and smoke, biohazard odors, water damage, and animals.

Air Filtration Device: also known as the Air Scrubber, it is used to remove airborne contaminants during water, fire, smoke, mold and sewage restoration work. They work by pulling the air through HEPA filtration to remove airborne particles, this cleans the air and removes odors. 

When to Drop the Bleach and Call SERVPRO

9/16/2019 (Permalink)

A non-branded 121 FL OZ. bleach bottle on a yellow background. Bleach is not the "do all, be all cure" for mold removal. Give SERVPRO a call!

Mold may seem like an easy fix to the untrained eye and the first "go to" fix it chemical in a home or business is bleach. 

This first instinct thought used to be the recommendation by agencies such as OSHA and the EPA. However, they have since been revised after research revealed that the "do all, be all cure" for killing microbial growth actually had the opposite effect.

Mold needs water, which is their food, and typically a warm temperature to grow. Where there is water, there is most likely mold, this shows that even for a water job you may be able to dry yourself, give SERVPRO a call to dry it right as well as check for mold.

The chlorine in bleach, due to it's ionic composition, cannot penetrate porous surfaces. Porous surfaces include: drywall, ceilings, wood, carpet and many others. Spraying bleach on the mold will only kill it on the surface. Mold actually has roots called hyphae, these roots will still remain in the porous material and eventually grow enough to rise to the surface again. Bleach contains both chlorine and water, the chlorine cannot make it below the surface - but the water can. Therefore by putting bleach on the mold you are actually replenishing the mold with one of the key things it needs to grow - water! The bleach will "bleach" the color, making it appear that the mold is gone but again, it is only on the surface.

At SERVPRO of Omaha Southwest provides specifically made products, designed to travel deep into porous surfaces to remove mold at its roots. Sometimes, we cannot remove all of the mold from an item and that would then classify it as un-salvageable and will be removed from the location for the safety of you and your family or employees. In addition, live mold releases spores into the air, therefore the air in your home may need to be treated with specialty equipment to make sure that all spores are removed.

New Owners for SERVPRO of Omaha Southwest

8/5/2019 (Permalink)

New franchise owners Lathe and Nicole Toft

SERVPRO of Omaha Southwest is pleased to announce new franchise owners Lathe and Nicole Toft. 

Lathe and Nicole are originally from NW Iowa and are very familiar with the SERVPRO industry. Previously owners of SERVPRO of Spencer & Iowa Great Lakes as well as Boji Builders, a general contracting firm. The two have plenty of knowledge and experience in both the restoration and construction industry. 

Lathe holds certifications in Water Damage Restoration Technician, Applied Structural Drying, Applied Microbial Remediation Technician, and Fire & Smoke Restoration Technician.  He has been in the industry since 2017 and prides himself in customer service and understands the stress associated with any kind of disaster. 

Nicole is an RN and has worked in the industry since 2018. She brings prior sales experience and a great bedside manner which helps ease the minds of customers as they navigate through their disaster. 

If you find yourself facing a disaster you can be rest assured Lathe and Nicole will take care of you and make your restoration as stress free as possible. 

The Emergency Ready Profile Advantage

8/5/2019 (Permalink)

Call today to set up your Emergency Ready Profile for your business. 402-408-0134.

As the sales and marketing representative for SERVPRO of Omaha Southwest, one of my key targets each month is to help businesses be prepared in the event of a disaster.  One way we do that is through our Emergency Ready Profile program. 

The Emergency Ready Profile, or ERP, is a free service provided by SERVPRO in which we help area businesses with such things as locating their emergency shut offs for their electrical systems, water, and gas.  We also compile information on their key contacts in the event of any emergency so the business is prepared and can calmly work through the situation.  Since this is a free service, there are no contracts to sign and no obligations to purchase any products.  Our only request is, if your business does suffer from a disaster to give us an opportunity to make it Like it never even happened.

The ERP also contains tips and suggestions that the business can do before help arrives and provides somewhat of a roadmap helping them get back into their business more quickly and ultimately minimizing the interruption. 

As I continue to grow the number of businesses in our coverage area that have an ERP set up, it was a few months ago that we had the opportunity to truly see the power of the plan in action.  A local business suffered a frozen pipe on the third story of their building reaching numerous rooms within the facility.  With this plan, the building contact knew exactly who to call and within hours our team was on site helping them to restore function to nearly 50% of the rooms affected by the end of day 1.  The other rooms required more drying time, but they were able to recover a fair amount of potential lost income by simply having a plan in place and knowing what to do prior to help arriving. 

The best part of the ERP process is the amount of work the business owner or manager must do to get this set up is minimal.  A sales and marketing representative will come to your business and take the necessary photos and information, then finish putting the document together at the office.  This process usually only takes 30 minutes or less and the business owner can proof and edit the document as often as they would like.  When approved, the business will receive both a hard copy and a digital copy through our ERP app. 

For more questions or to set up an Emergency Ready Profile for your business, call SERVPRO of Omaha Southwest at 402-408-0134